Terms of Service

These terms cover your use of this website and the general terms of our services. Every paid engagement (an audit or a monthly program) is also governed by a separate written agreement or statement of work. If anything in that signed agreement differs from this page, the signed agreement takes precedence.

AI Knows Me is the managed AI-visibility service powered by Rankry and operated by Rankry LLC, a company registered in the Commonwealth of Pennsylvania, USA at 1880 John F Kennedy Blvd, STE 104 PMB 1039, Philadelphia, PA 19103-7422, United States. In these terms, “we”, “us” and Rankry LLC mean the operator of AI Knows Me; “you” means the client.

Content here is general information about our services and methods. It is not legal, financial or technical advice for your specific situation.

Examples marked Sample or Illustrative show a reporting format only. They are not client results and are not a prediction of yours.

We provide SEO and AI search visibility work: measurement of buyer questions across search and AI engines, technical and entity work, expert-led content, third-party authority, and reporting. The exact deliverables, scope, timeline and price for your engagement are defined in your written agreement, not on this website.

An initial audit is offered subject to fit and its scope is set in your written agreement. Contacting us or requesting a call does not create a client relationship on its own.

• Audit and one-off project work are invoiced as set out in your written agreement.
• Monthly programs are billed in advance for each period, by ACH or card.
• Monthly programs have an initial minimum term set in your agreement, and then continue month to month until canceled with the notice stated there.
• Third-party costs (platform subscriptions, API usage, paid placements, sponsored or affiliate fees) are not included and are disclosed and approved before they are incurred.

If an invoice is overdue, we may pause work until it is paid. There are no revenue-share or performance fees.

Fees are non-refundable once work has begun. Payments already made are not returned for a change of mind, for delays caused by missing access, information or approvals, or for requests outside the agreed scope.

• The audit is non-refundable once we have started work on it.
• Monthly programs are non-refundable for the current period. You can cancel future periods with the notice in your agreement; we then stop work at the end of the paid period.
• If a specific agreed deliverable is not delivered as specified, we correct it at no additional cost. That is a fix, not a refund.

We do not guarantee rankings, citations, recommendation order, model phrasing, traffic, leads, revenue or placement in any search engine or AI system. No one controls third-party models, their retrieval systems or their updates. We are responsible for performing the agreed work, using a transparent measurement method and reporting honestly. We are not responsible for the commercial results you do or do not achieve.

You agree to:

• give timely access to the systems, analytics and accounts the work needs;
• add us as a user with the necessary permissions rather than sharing passwords;
• provide requested information, evidence and approvals promptly;
• name a primary contact and, where relevant, a subject-matter expert for review.

Delays on your side may extend timelines.

We access your systems only as needed for the work, and we remove our access within a reasonable period after an engagement ends. Both sides agree to keep the other’s non-public business, technical and pricing information confidential.

We may test buyer questions about your category in public AI engines as part of measurement. Do not give us passwords, API keys or confidential customer data through the website forms.

Deliverables created specifically for you (pages, briefs, reports and documentation) become yours once the related fees are paid in full.

We keep ownership of our pre-existing methods, frameworks, templates and general know-how, and of the measurement tooling we use. We may reuse that general knowledge for other clients without disclosing your confidential information. The website design, text and visuals belong to Rankry LLC unless stated otherwise.

To the maximum extent the law allows, our total liability for any claim arising from an engagement is limited to the fees you paid us for the specific engagement that gave rise to the claim.

We are not liable for:

• indirect, incidental, special or consequential damages;
• lost profits, revenue, pipeline, rankings or data;
• outcomes of third-party platforms, models or their changes and outages;
• issues caused by changes you or others make to delivered work.

Nothing here limits liability that cannot be limited by law.

Google, ChatGPT, Perplexity, Gemini, Claude and other names describe the search surfaces we measure. We are an independent agency; no affiliation with or endorsement by those companies is implied.

We link to third-party research and tools. We are not responsible for their content, availability or privacy practices.

You may stop future work with the notice in your agreement; fees for work already done or for the current paid period are not refunded. We may pause or end work if invoices go unpaid or if we cannot get the access and cooperation the work needs. We may also decline or end an engagement that would require us to make claims we cannot support or to act against these terms.

These terms are governed by the laws of the Commonwealth of Pennsylvania, USA. Any disputes will be resolved in the state or federal courts located in Philadelphia County, Pennsylvania, unless your signed agreement states otherwise.

We may update these terms and will change the date above when we do. For an active engagement, the terms in effect when you signed the agreement apply.

Questions about these terms? Use the contact form.